The 4 Habits© for Managers & Team Leads

The 4 Habits© for Managers & Team Leads

Managers and Team Leads face the ongoing challenge of maintaining a healthy work environment so their people can give of their best.  The success of much of their role depends on their ability to build great working relationships and have honest, meaningful conversations.  

From conducting effective performance reviews, giving feedback or coaching through to supporting people’s wellbeing and work/life balance, the outcome of all these key tasks rests squarely on the quality of relationships that exist between managers / team leads and their direct reports, as well as amongst the team members themselves.

This was already a challenge, given that 20% of management time was being spent on interpersonal conflict. Now, Covid-19 lockdown has placed increasing demand on managers’ and team leads’ relational intelligence and their ability to maintain strong rapport, support and productivity amongst team members despite working remotely.

The presence or absence of mutual trust and respect has a heavy influence on the outcome of these conversations especially where they involve crossing the perceived personal / professional divide.  Under the new Covid-19 work-from-home regime, this perceived divide must be addressed, but many mangers and team-leads are ill-prepared for it.  Where relationships are strong, these conversations are successful and productive.  Where relationships are weak, these sessions are filled with defensiveness, stress and half–truths, for fear that being too open will be a career limiting move.

The 4 Habits© for Managers and Team Leads workshop equips leaders with the skills to build strong relationships with their direct reports and create a relationship-centred team culture so that everyone enjoys better conversations, better productivity, better wellbeing and better engagement – even when working in a virtual / remote environment.


  • understand different workstyles, personalities and approaches so they can discover strengths in differences, support individual career development effectively, delegate better and enhance team performance (Habit #1: Be CURIOUS, not critical),
  • be able to anticipate inevitable conflict and manage it well so they use conflict to help strengthen rather than damage team relationships (Habit #2: Be CAREFUL, not crushing)
  • be able to develop a team culture of shared perspectives, trust and respect through asking and discussing, rather than assuming and stereotyping (Habit #3: ASK, don’t assume)
  • learn to build strong rapport and a sense of belonging by communicating value and appreciation in ways that are specific and meaningful to each individual (Habit #4: CONNECT, before you correct) 
  • develop creative techniques for implementing the 4 Habits© in a virtual team environment
  • be able to apply and model what they have learned through the tools, techniques and insights shared in the programme in all their relationships at work, at home and in life.

Time: Two 3-hour Workshops

This workshop is led by Jonathan and Andrea Taylor Cummings

To enquire about this Workshop, or how we can put together a bespoke programme for your particular context and needs then talk directly to Jonathan or Andrea.



Relationship breakdown and the workplace - YouGov Research Report

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Do personal relationships have an effect on our work?

The simple answer is all the research says
‘Yes, it does’.

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