APM Endorsed | 9.5 PMI Education PDUs
RELATIONAL INTELLIGENCE FOR PROJECT PROFESSIONALS
Projects run on plans, processes and technology.
But they’re delivered through people – and when pressure rises, strained relationships can make delivery harder.
The 4 Habits Institute helps project professionals systematically develop the Human Skills and Relational Intelligence needed to build trust, navigate difficult conversations, work with stakeholders and lead effectively under pressure.
Self-paced online learning | Approx. 10 hours
APM Endorsed | 9.5 PMI Education PDUs
Competing priorities. Resistance to change. Difficult stakeholders. Conversations that get postponed. Assumptions that go unchallenged. People working around each other rather than with each other.
Under pressure, these human dynamics can show up as delay, rework, avoidance, unnecessary escalation, weak challenge, misalignment and lost momentum.
We call this relational friction.
Technical capability matters enormously. But projects also depend on what happens between people – particularly when relationships are tested.
That’s why we believe Human Skills should be treated as professional capabilities: identifiable, learnable, practicable and capable of deliberate development.
The project profession already recognises the importance of People & Behaviours, Power Skills and Human Skills.
The next step is to become more deliberate about how those capabilities are developed, practised and applied when the pressure is real.
At The 4 Habits Institute, we call this Relational Intelligence – the capability to build and sustain the relationships needed to get things done, particularly when circumstances make that difficult.
Our approach combines The 4 Habits®, EDCAPA®, deliberate practice and application to real project relationships – helping turn good intentions into behaviours people can actually use.
Andrea’s award-winning doctoral research examined the relationships between technical specialists and business stakeholders across major information-systems projects – exploring culture, conflict, power, attitudes and the conditions that helped people work effectively together.
More than three decades later, that same underlying question continues to shape our work:
How do we help people work well together when the work is difficult, the stakes are high and relationships are under pressure?
Today, our work on relationships and Human Skills has reached millions through TEDx and has been applied in organisations and teams across sectors.
3.7m+ TEDx views | 30+ years of insight and practice | Practical behavioural tools | Organisational application
Whether you’re leading a project, managing stakeholders, working across teams or helping others deliver change, the learning is designed to be applied to your real relationships, conversations and pressures – not just hypothetical scenarios.
SELF
Build the Human Skills to strengthen trust, navigate pressure and handle difficult conversations in the project relationships you deal with every day.
AVAILABLE NOW | APPROX. 10 HOURS
Aligned to the APM Competence Framework.
9.5 PMI Education PDUs
8.75 Power Skills + 0.75 Ways of Working.
TEAM + STAKEHOLDERS
Develop the capability to work with relational dynamics across teams and stakeholder groups – helping people navigate tension, competing agendas and relational friction more effectively.
IN DEVELOPMENT
Interested in being among the first to hear more?
CULTURE + SYSTEMS
Develop the capability to shape the wider conditions in which project relationships operate – building cultures that support trust, constructive challenge, accountability and sustained performance.
IN DEVELOPMENT
Interested in being among the first to hear more?
We’re developing the next stages of our Relational Intelligence pathway for project professionals. Register your interest and we’ll keep you updated as plans take shape.
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“Jonathan and Andrea delivered an engaging and highly practical session that gave project professionals useful tools to strengthen trust, stakeholder relationships and delivery under pressure. The feedback showed how strongly the session resonated and the value participants saw in applying the learning to their work.”
Ona Tambula
Director of Finance, Digital Events & AI, PMI UK Chapter
DEVELOP YOUR OWN CAPABILITY
Take the first step in systematically developing your Relational Intelligence as a project professional.
EXPLORE YOUR PROJECT’S RELATIONAL RISK
Discover where relational risk may be hiding in your project – and receive a personalised profile in around five minutes.
DEVELOP CAPABILITY ACROSS YOUR ORGANISATION
Talk to us about developing Human Skills and Relational Intelligence across the people responsible for turning change into reality.
Better relationships. Better outcomes.
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