Subconsciously, we all keep mental records of every interaction we have with people around us. Where the interaction is positive, it registers as a deposit in what is know as our Emotional Bank Account (EBA). Where it is negative, it registers as a withdrawal. The balance of deposits and withdrawals determines the overall experience and quality of the relationship.
Habits #1 & #2 help us minimise unintentional withdrawals we all make from time to time that negatively impact our relationships.
Habits #3 & #4 help us be on purpose about making deposits and building deeper, more meaningful relationships.
Practising The 4 Habits© together, helps us build strong, mutually satisfying relationships on purpose.